Store Policy & Guidlines

Updated: January 1, 2025

1. Purchasing and Ordering:

Payments must be made in full at the time of purchase.

2. Order Processing & Shipping

• Orders are processed within 1-2 business days.

• We only ship within the USA. Shipping costs and delivery times vary based on location.

• Customers will receive a confirmation email with tracking information once the order has shipped.

• We are not responsible for delays caused by postal services or customs.

3. Returns & Exchanges

• Due to the personal nature of our products and cross contamination, we do not accept returns.

• If your order arrives damaged, please email us immediately and upload image proof of damage for a replacement.

• Damage to products by children, pets, or mishandling does not qualify you for a replacement.

4. Cancellations & Order Changes

Orders may be canceled or modified within 4 hours of purchase. After this period, we cannot guarantee changes.

5. Lost or Stolen Packages

• Once an order has been shipped, we are not responsible for lost or stolen packages.

• If your package is marked as delivered but you did not receive it, please check with your local postal service.

• We recommend selecting a shipping option with insurance for added protection.

6. Allergies & Sensitivities

• Our soaps contain 100% natural ingredients that are purchased from organic resources, but some may still cause allergic reactions. It is a good idea to test product on a small patch of skin before using.

• Customers are responsible for reviewing our ingredient list before purchasing.

• We are not liable for allergic reactions or skin sensitivities.

6. Custom & Bulk Orders

We do not accept custom and wholesale orders at this time. When we do, processing times and pricing will be discussed on a case-by-case basis.

7. Downloadable Products

We do not give refunds for downloadable items. However, if you are unable to download or have some other trouble, than with proof of purchase, we can email your download to you.

8. Contact Information

If you have any questions about our shop policies, please contact us at:

support@victorialilysoaps.com

By purchasing from Victorialily Soaps, you automatically agree to our Store Policies.