Privacy Policy

1. Product Quality and Ingredients

• Quality Assurance: All soaps are handmade with high-quality, sustainably-sourced ingredients. We always purchase the organic or 100% natural ingredient(s) through responsible and reputable wholesalers.  Each batch is tested for consistency, effectiveness, and ph balance.
• Ingredients: A detailed list of ingredients for each soap type is available on the packaging and our website. Customers with allergies or sensitivities should review these lists carefully before purchasing.

2. Purchasing and Ordering

• Purchases: Customers can buy our soaps directly from our online shop around the clock.  Payments must be made in full at the time of purchase

3. Shipping and Delivery

• Shipping Rates: Shipping fees are calculated based on the weight of the order and the delivery destination.
• Delivery Time: Orders are processed and shipped within 1-3 business days. Delivery time varies based on location.
• Tracking: All shipped orders come with a tracking number, which will be emailed to the customer upon dispatch.

4. Returns and Exchanges

• Returns & Refunds: Returns and refunds for our soaps are not available due to cross-contamination, i.e. COVID or other contagious diseases.  However, a replacement for mail-damaged items will be sent immediately upon receiving an email and image of damage via support@victorialilysoaps.com. Products damaged by pets. children or mishandling will not be considered.

5. Customer Service

• Inquiries: Customers can contact our customer service team support@victorialilysoaps.com or use our in-store contact form for any questions or concerns.
• Response Time: We aim to respond to all inquiries within 24 hours during business days.
• Satisfaction Guarantee: We are committed to ensuring our customers are satisfied with their purchases. If there are any issues, we encourage customers to reach out to us promptly.

6. Privacy and Data Security

• Personal Information: We respect customer privacy and are committed to protecting personal information. Data collected during purchases is used solely for order processing and communication.
• Data Protection: Our website uses secure encryption technology to protect customer data during online transactions.

7. Promotions and Discounts

• Special Offers: We occasionally offer promotions and discounts. These are time-limited and subject to specific terms and conditions.  To be notified of these offers, please sign up for our newsletter.  We do not have a Loyalty program at this time.

8. Sustainability Practices

• Sustainable Sourcing: We are committed to sustainable sourcing practices, ensuring our ingredients are ethically, sustainably, and organically obtained.

9. Health, Safety & Storage

• Product Use: Customers are advised to use soaps as directed. For external use only. Avoid contact with eyes, and discontinue use if irritation occurs.
• Storage: Soaps should be stored in a cool, dry place for up to 1 year from receiving. Allow your soap to dry out completely after each use so to maintain their quality and longevity.  Handmade soaps can quickly deteriorate or “melt” away under a constant flood of shower spray water or left in a puddle of water.  They need to be placed in a soap dish away from water sources that allow air to flow around the soap to help reharden and dry out completely.

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WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

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WHEN DO WE COLLECT INFORMATION?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

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HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

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HOW DO WE PROTECT VISITOR INFORMATION?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

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DO WE USE COOKIES?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

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WE USE COOKIES TO:
      • Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site         experiences and tools in the future.

 

We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled. It will affect your experience and some of our services will not function properly.  However, you can still place orders.

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THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

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However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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THIRD PARTY LINKS
We do not include or offer third party products or services on our website.

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GOOGLE
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site.

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CALIFORNIA ONLINE PRIVACY PROTECTION ACT
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.   See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

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ACCORDING TO CALOPPA WE AGREE TO THE FOLLOWING:
Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By emailing us
• By logging in to their account

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HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

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DOES OUR SITE ALLOW THIRD PARTY BEHAVIORAL TRACKING?
It's also important to note that we allow third party behavioral tracking.

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COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not market to  children under age 13 and you must be 18 years of age to use our site.

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CAN SPAM ACT
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

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WE COLLECT YOUR EMAIL ADDRESS IN ORDER TO:
      • Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original      transaction has occurred

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TO BE IN ACCORDANCE WITH CANSPAM WE AGREE TO THE FOLLOWING:
      • NOT use false, or misleading subjects or email addresses

• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

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IF AT ANY TIME YOU WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, YOU CAN

• Follow the instructions at the bottom of each email
• By contacting us

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CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below:

 

By adhering to these policies, we aim to provide our customers with 100% natural handmade soaps and excellent service. Thank you for supporting our store and valuing our handcrafted products.